1. Who We Are
SwiftsReader is operated by Ten Labs Pty Ltd (ABN: 15 696 155 192), a company incorporated in Australia. References to "we", "us", or "our" in this policy refer to Ten Labs Pty Ltd.
If you have any questions about this policy, contact us at [email protected].
2. Information We Collect
Information you provide directly
- Account information — your name and email address when you sign up via Clerk.
- Uploaded documents — PDFs or text you upload to read. These are processed to extract text and are stored in your personal library.
- Payment information — handled entirely by Stripe. We never see or store your full card details.
Information collected automatically
- Usage data — pages visited, features used, session duration, and reading speed settings.
- Device information — browser type, operating system, and screen size for rendering purposes.
- Log data — IP address, timestamps, and error logs for security and debugging.
3. How We Use Your Information
- To provide, maintain, and improve the SwiftsReader service
- To process payments and manage your subscription
- To send transactional emails (e.g. receipts, password resets) via Resend
- To generate AI summaries of your uploaded documents using the Anthropic API
- To respond to your support requests
- To detect and prevent fraud or abuse
We do not use your data to train AI models. We do not sell your data to third parties. We do not serve advertising.
4. Third-Party Services
We use the following sub-processors to deliver our service:
- Clerk — authentication and user management (USA)
- Stripe — payment processing (USA)
- Anthropic — AI summary generation (USA). Document text is sent to Anthropic's API for processing. Anthropic's privacy policy applies to this processing.
- Google (Gemini API) — AI Tutor conversations (Schools, paid add-on) and the anonymous demo summary on our homepage (USA). Your messages are sent to Google's Gemini API to generate responses.
- Google Cloud (Document AI) — PDF text extraction (USA)
- Mathpix — PDF text and equation extraction for Pro-tier users and the AI Tutor, where accurate math/table formatting is needed (USA)
- Google Cloud (Text-to-Speech) — voice audio generation for HD Voice (USA)
- Vercel — hosting and infrastructure (USA/global)
- Prisma / Neon — database storage (USA)
- Resend — transactional email (USA)
- LinkedIn — analytics and advertising insights via the LinkedIn Insight Tag, only loaded with your consent (USA). LinkedIn Privacy Policy.
Each of these providers processes data under their own privacy policies and, where applicable, under data processing agreements with us.
5. Data Storage and Security
Your data is stored on servers located primarily in the United States. We implement industry-standard security measures including encryption in transit (TLS) and at rest. Access to your data is restricted to authorised personnel only.
No method of transmission over the internet is 100% secure. While we do our best to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your account data and uploaded documents for as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except where we are required by law to retain it longer.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data ("right to be forgotten")
- Export your data in a portable format
- Object to or restrict certain types of processing
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, email us at [email protected]. We will respond within 30 days.
8. EU / EEA Users — GDPR
If you are located in the European Union or European Economic Area, the General Data Protection Regulation (GDPR) applies to our processing of your personal data.
Legal basis for processing
- Contract performance — processing necessary to provide the service you signed up for (e.g. storing your library, generating summaries)
- Legitimate interests — analytics, fraud prevention, and service improvement, where these do not override your rights
- Legal obligation — where we are required to process data by law
- Consent — for any processing not covered above, which you may withdraw at any time
International transfers
Our sub-processors (Clerk, Stripe, Anthropic, Google, Mathpix, Vercel, Prisma/Neon, Resend) are based in the United States. Transfers of personal data from the EEA to the US are made under the EU Standard Contractual Clauses (SCCs) or equivalent transfer mechanisms as applicable.
Your GDPR rights
In addition to the rights listed above, EU/EEA users have the right to lodge a complaint with their local supervisory authority if they believe their data is being processed unlawfully.
9. California Users — CCPA
If you are a California resident, the California Consumer Privacy Act (CCPA) grants you specific rights over your personal information.
Rights under the CCPA
- Right to know — you may request disclosure of the categories and specific pieces of personal information we have collected about you
- Right to delete — you may request deletion of your personal information, subject to certain exceptions
- Right to opt out of sale — we do not sell your personal information to third parties
- Right to non-discrimination — we will not discriminate against you for exercising your CCPA rights
To submit a CCPA request, email us at [email protected] with the subject line "CCPA Request". We will respond within 45 days.
Categories of personal information collected
- Identifiers (name, email address, IP address)
- Commercial information (subscription tier, payment history)
- Internet or network activity (usage data, log data)
- Professional or education-related information (document content you upload)
10. Cookies
We use strictly necessary cookies for authentication and session management. We also offer optional analytics cookies (LinkedIn Insight Tag) to understand how visitors find SwiftsReader and to improve our advertising. Analytics cookies are only loaded after you explicitly accept via our cookie consent banner. You may decline or change your preference at any time by clearing your browser's local storage for swiftsreader.com.
11. Age Requirements & School Students
The general SwiftsReader product (self-signup, outside of a school licence) is intended for users aged 16 and over. We do not knowingly collect personal information directly from individuals under 16 who sign up on their own.
SwiftsReader Schools works differently. It is supplied to schools for use by their enrolled students in Year 4 and above, who access it through an account created and managed by their school — not through open self-signup. In this context:
- The school is responsible for obtaining any consent required under its own enrolment processes and applicable state and federal law before giving students access to SwiftsReader Schools.
- We process student information — including reading progress, assignment submissions, AI Tutor conversations, and reward-profile selections — solely to provide the educational service contracted by the school, for as long as the school's licence remains active or as the school instructs.
- We do not use school student data for advertising, and do not use it to train AI models, consistent with our commitments elsewhere in this policy.
- Parents and guardians of enrolled students with questions about their child's data should contact their school in the first instance, since the school controls enrolment and account access. We assist schools in responding to such requests.
If you believe a child has accessed SwiftsReader outside of a school licence and without appropriate consent, please contact us immediately at hello@swiftsreader.com so we can investigate.
12. Changes to This Policy
We may update this policy from time to time. We will notify registered users by email if we make material changes. The effective date at the top of this page will always reflect the most recent version.
13. Contact
For any privacy-related questions or requests: